TERMS & CONDITIONS

RESERVATION POLICY

Please note that the property offers transfer service from Samui Airport and Samui Ferry Pier to the villa. One time Transfer service and drop off service at airport/ ferry pier is provided for free. Guests are kindly requested to inform the property in advance if they wish to make use of this service. Contact details can be found on the booking confirmation. Please inform villa COCO Samui of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details provided in your confirmation.

The property will provide daily room cleaning and butler services. A new set of bed linen and towels every 3 days. 

 

A deposit payment of 50% upon receipt of your reservation/ booking confirmation is required to keep villa blocked for your intended stay. Remaining 50% balance payment 30 days before arrival by bank transfer, paypal or in Cash at check in is required. The property will contact you after you book to provide payment instructions.

Electricity, water, internet, room cleaning is included in price.

Check-in flexible from 14:00 until 24.00 Check-out flexible from 01.00 until 11:30. Early checkin and late checkout subject to availability.


Children of all ages are allowed upon request. Any person 2 years old and over stays for full price
 

CANCELLATION POLICY

The booking deposit will be refunded, if the guest cancels or modifies his booking at least 90 days before arrival.

The booking deposit will be forfeited, if the guest cancels his booking within 90 days before to arrival.

HOUSE RULES

The property is nestled in peaceful, secure and silent surroundings and will be provided in clean and good conditions. Drug consumption, wild and noisy parties are not allowed at property. Electricity is included in price. Kindly switch off all indoor lights and air conditioners each time before leaving the house. Keep valuables in safe boxes and always lock doors before leaving the property.

Please remember that Villa COCO Koh Samui is not a hotel, but a villa in a exquisite relaxed atmosphere in a private environment. Therefor we kindly ask your for the strict observance of our House Regulations for a memorable time:

Please respect our neighbours and avoid any noise between 10.00 pm and 8.00 am outside of the villa.

  • Use the villa only at the booked amount of guests. The reception as well as the treat of additional guests is allowed upon the approval of the villa manager. Maximum stay of 10 guests at any given time.

  • For an overnight stay of additional guests we charge you 2.500 Baht per night.

  • Celebrations can take place on request with the villa manager in an appropriate volume.

  • Pets can be allowed on request with a confirmed agreement. Under no circumstances pets can use the pool.

  • Smoking is strictly prohibited in all rooms. Please use the designated areas on the terrace and balconies.

  • In the case of non-compliance with the rule or fire damage, the guest is fully liable. The cost for a special cleaning is 10,000 Baht per room. They must also reimburse any costs for non-usability of the space.

 

Please note that Villa COCO Samui is located 120 meters on a mountain above the sea. Therefore, special care is required.

  • Excessive alcohol consumption puts you and the lives of your fellow travelers in danger.

  • The consumption of drugs (incl. cannabis) is strictly prohibited. In the case of an offense, we must expel the guests from the villa.

  • Always keep a safe distance from the balustrade and the outside edge of the pool.

  • Inflatable toys and jumping are strictly prohibited in the pool.

  • Climbing on the outdoor pool and the entire villa is forbidden.

  • Please supervise your children throughout the villa. Parents are responsible and liable for children's.